FAQ
An email confirmation letter is sent directly to you in two different ways. The first is an email with the subject "Welcome Package" which will contain a welcome letter with our contact information and hours of operation. The second is showing what all your package details including our terms and conditions which requires your signature. If you do not receive both of these within 24 hours please contact us immediately to resend!
Your selected resort will schedule a time while you are visiting the resort to participate in a preview presentation of all of the resort’s amenities & benefits. You are not under any obligation to purchase anything, however you must attend the 90 minute presentation. The preview is fun, informative, and something your entire family will enjoy. Customers that fail to attend to a scheduled presentation will be subject to monetary penalties.
The resort fees and taxes are government fees collected by your selected resort and they typically range from $25.99 to $99.99 subjective to the properties and destinations. All air, ground transportation, resort fees, taxes, booking fees, submission fees and security deposits are the responsibility of the traveler.
Yes, and we recommend that you contact the U.S. Department of State to provide your passport documents. Visit www.passports.state.gov.
All of our packages are sold on a Non-Refundable basis, however following Florida's Over the Phone policies, we will allow up to 30 days for anyone to cancel their package via written format. To proceed with cancellation you can email or contact your vacation promotion vendor to cancel directly with them as they will need to issue the refund. If it is past the 30 days, each case will be reviewed individually.
We display certain resorts under the travel promotion, to receive information regarding additional properties available at the destination of interest. Complete the booking form and a specialist will provide information about additional options subjective to request, resorts and hotels are due to change as inventory is updated constantly.
Transportation and airfare are not included and are responsibility of the travelers. Customers are responsible to cover any cost associated with vaccination or testing as part of travel requirements, and for more information regarding travel requirements please visit https://www.cdc.gov

